How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
SaaS in the Desert
I've just returned from Software 2008, held at the Mandalay Bay hotel in Las Vegas. This year, Software 2008 moved away from the bay area and was co-located with Interop, a giant networking hardware convention monstrosity. One of the reporters at...
Read more about SaaS in the Desert...Measuring employee performance?
Recently I was asked if time and results were the only things you could use to measure employee performance. Here's a snippet of my response.
The most important thing to remember when measuring performance is that you are trying to measure the...
Read more about Measuring employee performance?...Questions not answers make great employee performa
Questions and not the answers you provide create the most powerful employee performance reviews.Think about learning to drive a car - someone could tell you what to do until they were blue in the face, but it wasn't until you physically sat in the...
Read more about Questions not answers make great employee performance reviews...Living the Dream - Salesforce, Google and SaaS
We at Appirio have lots of experience at big technology companies (SAP, webMethods, Borland) and classic enterprise software startups. We run Appirio differently from what we saw at these companies. We not only run our business using software...
Read more about Living the Dream - Salesforce, Google and SaaS...Are Enterprise Mashups a Viable Option for Wall St
In a pragmatic new article for Wall Street and Technology entitled Mashups Slowly Gain Traction on Wall Street, Melanie Rodier provides an overview of how a growing number of financial firms have started turning to mashups to save money and improve...
Read more about Are Enterprise Mashups a Viable Option for Wall Street?...Is the Gmail Website Twice as Fast in Google Chrom
Google suggests using Google Chrome or Firefox Browser to experience Gmail twice as fast. If you open the Gmail website in Internet Explorer, you’ll see a link at the top that says "Get Faster Gmail" - it’s placed next to your Gmail user name and...
Read more about Is the Gmail Website Twice as Fast in Google Chrome??...